Peerlyx
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Instant answers from our Help Centre, any time. For your own trades or account, use the support chat.

AI answers can be wrong. Peerlyx staff never ask for your password or 2FA codes.

Browse by topic

Getting startedWhat Peerlyx is and how to begin
  • What is Peerlyx?
  • How do I create an account?
  • Which coins and countries are supported?
  • What fees does Peerlyx charge?
Buying and sellingTrades, offers and prices
  • How do I buy crypto?
  • How do I sell crypto?
  • How do I post my own offer?
  • What happens if I don’t pay in time? Can I cancel?
  • How do I change or pause my offer?
Payments and disputesPaying, releasing and when something goes wrong
  • How do I pay the seller safely?

Frequently asked questions

What is Peerlyx?

Peerlyx is a peer-to-peer (P2P) crypto marketplace. You buy and sell crypto directly with other people and pay with methods you already use, like UPI, bank transfer, mobile money or wallets such as GCash and M-Pesa.

On every trade, the seller’s crypto is held in escrow by Peerlyx until the seller confirms the payment arrived. That means a buyer never pays for crypto that isn’t there, and a seller never releases before being paid.

You can trade USDT, BTC, ETH, USDC, TRX, POL and BNB. Read our beginner’s guide to learn more.

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What fees does Peerlyx charge?

Peerlyx shows every fee before you confirm, so there are no surprises:

  • Trading fee: if a trade has a fee, it is shown in the trade before you start or release.
  • Withdrawals: the network fee is shown in Wallet › Withdraw before you confirm.
  • Offer prices: the price is set by the trader who posted the offer. Compare offers before you start.

Your payment provider (bank, UPI app or mobile wallet) may have its own charges.

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How do I buy crypto?
  1. Open P2P Trade, choose Buy, the coin and your currency.
  2. Pick an offer by price, limits, payment method and the seller’s completion rate.
  3. Start the trade. The seller’s crypto is locked in escrow.
  4. Pay the seller using the details shown in the trade, then tap I’ve paid.
  5. The seller checks the payment and releases. The crypto goes to your Peerlyx wallet.

Pay within the time shown on the offer (15 minutes to 3 hours), or the trade is cancelled.

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What happens if I don’t pay in time? Can I cancel?

Each offer sets a time to pay, between 15 minutes to 3 hours. If the buyer doesn’t mark the trade as paid in time, it is cancelled automatically and the crypto goes back to the seller.

Only the buyer can cancel a trade. If you’re the seller and something is wrong after the buyer marked it paid, open a dispute instead.

Already paid but the trade expired or was cancelled? Open the trade and send an appeal straight away with your proof of payment.

Still need help?

Ask in the support chat. If a person needs to look at it, you get a case number and we email you when it’s resolved. Peerlyx staff never ask for your password or 2FA codes.

Log in to contact support

Can’t sign in? Email support@peerlyx.com

Read our guides
Popular:What is PeerlyxWhat fees does Peerlyx chargeHow do I buy cryptoWhat happens if I don’t pay in time? Can I cancel
When should I release the crypto?
  • How do I open a dispute?
  • What are appeals and reports?
  • I paid but the trade expired or was cancelled
    • WalletDeposits, withdrawals and networks
    • How do I deposit crypto?
    • How do I withdraw crypto?
    • I sent crypto on the wrong network
    • My deposit isn’t showing
    Verification and limitsLevels, ID checks and trading limits
    • What are the verification levels and limits?
    • How do I verify my identity?
    • My verification wasn’t approved
    Account security2FA, passwords and staying safe
    • How do I turn on two-factor authentication (2FA)?
    • I lost my phone or authenticator app
    • Does Peerlyx ever ask for my password or codes?
    • How do I change my email or password?
    Gift cardsBuying and redeeming gift cards
    • How do I buy a gift card?
    • I paid but didn’t get my gift card
    • How do I redeem my gift card?
    Partner programInvite traders and earn USDT
    • How does the Partner Program work?
    • How are partner earnings paid?
    Contact and supportGetting help from a person
    • How do I contact support?
    • What is a case number? Where are my requests?
    Open this answer
    When should I release the crypto?

    Release only when all of these are true:

    1. The money is in your own bank or wallet app. Screenshots and forwarded SMS messages are not proof.
    2. The amount matches the trade exactly.
    3. The payment has fully arrived. It isn’t pending or on hold.

    Released crypto can’t be taken back. If anything doesn’t match, don’t release: talk in the trade chat, and open a dispute if needed.

    Open this answer
    How do I open a dispute?

    Once the buyer has marked the trade as paid, either side can open a dispute from the trade page, starting 45 minutes after payment. Until then, check your account and talk in the trade chat; the trade page shows when the dispute button opens. Open one when, for example:

    • you paid and the seller doesn’t release
    • you’re the seller and the money didn’t arrive, or the amount or sender is wrong

    The crypto stays in escrow while Peerlyx support reviews the trade chat and the payment evidence, then releases it to the buyer or returns it to the seller. Add your proof in the trade chat: support can’t use messages from other apps.

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    How do I deposit crypto?
    1. Open Wallet › Deposit and choose the coin.
    2. Copy your deposit address for the network shown.
    3. Send only that coin, on that network.

    The deposit appears after the network confirms it. Coins sent on another network can be lost, so always choose exactly the network shown. Read how to deposit and withdraw safely.

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    What are the verification levels and limits?
    • Level 1, verified email: trade up to US$500 in total, counting open and completed trades. Cancelled trades give the allowance back.
    • Level 2, phone, ID and selfie: no lifetime limit, and you can post buy offers as well as sell offers.
    • Level 3, address: the highest level.

    Verify in Account settings › Identity verification. See verification levels explained.

    Open this answer
    How do I turn on two-factor authentication (2FA)?
    1. Install an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password.
    2. Open Account settings › Security & 2FA.
    3. Scan the QR code and enter the six-digit code to confirm.

    2FA is required before you start trades or post offers, and you’ll need a code to release or cancel trades, withdraw, and change important account details. See how to set up 2FA.

    Open this answer
    Does Peerlyx ever ask for my password or codes?

    Never. Peerlyx staff never ask for your password, 2FA codes or recovery details, and never ask you to send crypto to “verify” your account.

    Real support only talks to you in Messages › Support on Peerlyx. If anyone contacts you on another app claiming to be Peerlyx, don’t reply. Read 7 P2P scams and how escrow stops each one.

    Open this answer
    I paid but didn’t get my gift card
    1. Check My gift cards: the order shows whether the payment is still confirming or the card is delivered.
    2. Check your spam or promotions folder for the email.
    3. If the payment is confirmed and the card still isn’t delivered, open Messages › Support, ask for a person and choose Gift card. Support can see your order.
    Open this answer
    How do I contact support?

    Open Messages › Support (the chat icon at the top of the page) or Help & support in your account menu.

    Ask your question: our assistant answers straight away and can help with trades, deposits, withdrawals and gift cards. For anything that needs a person, tap Talk to a person and choose what it’s about. You get a case number, and we email you when the case opens and when it’s resolved.

    Open this answer