What is a case number? Where are my requests? | Peerlyx Help

Help Centre Contact and support

What is a case number? Where are my requests?

When a person from our team needs to look at your request, it becomes a case with a number, like Case #1042, and a status:

Open: waiting for our team
Waiting for you: we replied and need something from you
Resolved: done. You can rate how we did.

See all your cases in My requests. Reply any time in Messages › Support.

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Updated 11 Oct 2026 · Link to this answer

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Ask in the support chat. If a person needs to look at it, you get a case number and we email you when it’s resolved. Peerlyx staff never ask for your password or 2FA codes.

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