I sent crypto on the wrong network
Coins sent on a network other than the one shown on your deposit page may not arrive and can be lost. Contact support in Messages › Support with:
- the coin and the network you used
- the amount
- the transaction hash
Support will check what can be done, but recovery isn’t always possible. Always match the coin and network shown on the deposit page.
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Updated 11 Oct 2026 · Link to this answer