How do I open a dispute?

Once the buyer has marked the trade as paid, either side can open a dispute from the trade page, starting 45 minutes after payment. Until then, check your account and talk in the trade chat; the trade page shows when the dispute button opens. Open one when, for example:

• you paid and the seller doesn’t release
• you’re the seller and the money didn’t arrive, or the amount or sender is wrong

The crypto stays in escrow while Peerlyx support reviews the trade chat and the payment evidence, then releases it to the buyer or returns it to the seller. Add your proof in the trade chat: support can’t use messages from other apps.