I paid but the trade expired or was cancelled

Q: I paid but the trade expired or was cancelled

Act straight away: Open the trade and send an appeal with your proof of payment (a statement or screenshot from your own bank or wallet app showing the amount and time). Explain in the trade chat that you paid. Support reviews the appeal and helps. To avoid this, only start a trade when you’re ready to pay, and tap I’ve paid as soon as the money has left your account.

Question

Accepted Answer

Act straight away:

Open the trade and send an appeal with your proof of payment (a statement or screenshot from your own bank or wallet app showing the amount and time).
Explain in the trade chat that you paid.

Support reviews the appeal and helps. To avoid this, only start a trade when you’re ready to pay, and tap I’ve paid as soon as the money has left your account.

I paid but the trade expired or was cancelled

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