Fake support and account safety

How fake support works

Scammers pretend to be Peerlyx staff. They might message you on another app, comment under a post, or send an email that looks official. They say your account is locked, your withdrawal is stuck or your trade needs "verification". Then they ask for your password, a code from your authenticator app, or crypto sent to "confirm" your wallet.

What real support does

• Real support talks to you in Messages › Support inside your Peerlyx account.
• If you can't sign in, you can email support@peerlyx.com.
• Support never asks for your password or authenticator code, and never asks you to send crypto to verify anything.

If someone asks for any of these, stop. It's a scam, whatever they say.

Your password and authenticator

Your account is protected by two things:

• a strong password that you don't use anywhere else
• an authenticator app (2FA), which is required before you can start trades, post offers, swap or withdraw

Releasing a trade, cancelling a trade and withdrawing all ask for your password and a current authenticator code. So anyone who gets both can move your crypto. Keep them to yourself.

Simple habits

• Type peerlyx.com yourself instead of following links in messages.
• Never share a screen while signed in with someone who says they're "helping".
• If you lose your authenticator, contact support through the official channels. See setting up 2FA.