Chargebacks and reversible payments
Some payments can be pulled back after they arrive. Know which ones before you accept them.
What a chargeback is
Some payment methods let the sender ask their bank or provider to reverse a payment, sometimes days or weeks later. This is called a chargeback or reversal. For a seller, it means money that arrived can disappear after the crypto has already been released. Released crypto can't be taken back.
Which payments carry more risk
The risk depends on the method and the provider, so check the rules of the ones you use. In general:
- card payments and some online payment services can often be disputed by the sender
- payments that stay pending or "on hold" for a while haven't really settled yet
- instant bank transfers that are final once received usually carry less reversal risk
How sellers can protect themselves
- Accept only payment methods you understand well.
- Wait until a payment has fully settled, not just shown as pending.
- Be careful with unusually large first trades on reversible methods.
- Write clear terms on your offers about which methods you accept.
How buyers stay on the right side
If you pay with a method that can be reversed, never reverse a payment for a trade where you received the crypto. Keep your proof of payment in the trade chat, so support can see what happened if a question comes up later.
When something goes wrong
If a payment is reversed after a trade, contact support through Messages › Support with the trade details and your evidence.