Keeping your account secure
Your password and authenticator app are the keys to your wallet. A few habits keep them safe.
Two layers of protection
Your Peerlyx wallet is protected by:
- your password, which should be long, unique and not used on any other site
- your authenticator app (2FA), which gives a new six-digit code every few seconds
An authenticator app is required before you can start trades, post offers, swap or withdraw. Releasing, cancelling and withdrawing each ask for your password and a current code.
Set up your authenticator well
- Use a trusted authenticator app on your own phone.
- Save any backup or recovery option your authenticator app offers.
- If you change phones, move your authenticator before you reset the old one.
Keep codes to yourself
Your authenticator code is only for you to type into Peerlyx. Nobody else needs it: not a buyer, not a seller, and not Peerlyx support. Support never asks for your password or codes.
Watch for phishing
- Type peerlyx.com yourself, or use a bookmark.
- Don't sign in through links in messages, even if they look official.
- Be suspicious of urgent messages about a locked account or a stuck withdrawal.
Protect your devices
Lock your phone and computer with a PIN or password. Keep apps and your browser up to date. Don't sign in on shared or public computers.
If something looks wrong
If you see activity you don't recognise, change your password straight away and contact support in Messages › Support, or email support@peerlyx.com if you can't sign in.